Privacy policy
Last updated: 25 July 2026
Walter Lamps respects your privacy. This policy explains how personal information is collected, used and shared when you visit walterlamps.com, place an order or contact me.
Walter Lamps is the data controller for the personal information described in this policy. The store is hosted by Shopify, which processes certain information to provide the website, checkout and related services.
Information collected
Depending on how you use the website, I may collect:
- Your name, email address, telephone number and postal address
- Billing and delivery details
- Order, payment, return and refund information
- Products you view, place in your basket or purchase
- Messages and customer-support enquiries
- Device, browser, IP address and website-usage information
- Marketing preferences and cookie choices
Payment information is processed securely by Shopify and the relevant payment provider. Walter Lamps does not directly store your complete payment-card details.
How your information is used
Your information may be used to:
- Process payments and fulfil orders
- Arrange delivery and provide tracking updates
- Handle returns, replacements and refunds
- Respond to questions and provide customer support
- Maintain and secure the website
- Prevent fraud and misuse
- Meet tax, accounting and other legal obligations
- Improve the website and customer experience
- Send marketing messages where you have consented or where otherwise permitted by law
The main lawful bases relied upon are performance of a contract, compliance with legal obligations, legitimate interests and consent where required.
Sharing your information
Personal information may be shared only where reasonably necessary with service providers such as:
- Shopify, which hosts and operates the store
- Payment processors
- Suppliers and fulfilment partners
- Delivery and tracking providers
- Email, customer-support and website-service providers
- Analytics, advertising and fraud-prevention providers
- Professional advisers, regulators or authorities where legally required
These providers receive only the information needed to perform their services.
Shopify also processes information when customers interact with Shopify-powered stores and services. Its separate consumer privacy information and privacy controls explain how Shopify handles that data.
International transfers
Some service providers may process information outside the United Kingdom.
Where required, appropriate safeguards will be used, such as recognised adequacy regulations or approved contractual protections.
Cookies and similar technologies
Walter Lamps and its service providers use cookies and similar technologies to:
- Keep the website and basket working
- Remember your preferences
- Understand website performance and usage
- Prevent fraud
- Measure advertising and marketing
- Personalise content where permitted
You can manage non-essential cookies through the cookie banner or your browser settings. Disabling necessary cookies may prevent parts of the store or checkout from working properly.
Shopify allows merchants to configure cookie banners, privacy settings and data opt-out controls through the Shopify customer-privacy tools.
Marketing
Marketing emails will only be sent where you have subscribed or where another lawful basis applies.
You can unsubscribe at any time using the link in a marketing email or by contacting support@walterlamps.com.
Unsubscribing from marketing will not stop essential messages about your orders, payments, deliveries or customer account.
Data retention
Personal information is kept only for as long as reasonably necessary for the purpose it was collected, including:
- Completing orders and providing support
- Maintaining transaction and tax records
- Resolving disputes
- Preventing fraud
- Meeting legal and accounting obligations
Different types of information may be retained for different periods.
Security
Reasonable technical and organisational measures are used to protect personal information.
However, no website, email service or method of electronic storage can be guaranteed to be completely secure. Please do not send sensitive payment or identity information by ordinary email.
Your rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information
- Restrict or object to certain processing
- Request a portable copy of certain information
- Withdraw consent where processing relies on consent
- Object to direct marketing
- Complain to a data-protection authority
These rights are not absolute and may be subject to legal exceptions.
To make a privacy request, email support@walterlamps.com. I may need to verify your identity before completing the request.
Children
The website is not intended specifically for children, and Walter Lamps does not knowingly collect personal information directly from children who are unable to provide valid consent under applicable law.
A parent or guardian who believes a child has provided personal information may contact me to request its deletion.
Third-party links
The website may contain links to services operated by other organisations.
Walter Lamps is not responsible for the content, security or privacy practices of third-party websites. You should review their own privacy notices before providing information.
Complaints
Please contact me first if you have concerns about how your personal information has been handled:
You may also have the right to complain to the UK Information Commissioner’s Office or the relevant data-protection authority where you live. The ICO generally expects customers to raise their concern with the business first so it has an opportunity to resolve the issue.
Changes to this policy
This privacy policy may be updated when business practices, service providers or legal requirements change.
The revised version will be published on this page with a new “Last updated” date.
Contact
Walter Lamps
Email: support@walterlamps.com
Postal address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Website: walterlamps.com
This postal address is for general business and privacy correspondence. It is not a returns address. Return instructions and the applicable return address will be provided after a return request has been approved.