Refund policy

Walter Lamps offers a 30-day return policy, starting from the day your order is delivered.

Damaged, faulty or incorrect items

Please inspect your order when it arrives.

If your item is damaged, faulty, missing parts or incorrect, email support@walterlamps.com as soon as possible with your order number and clear photos or a short video.

Once reviewed, I will arrange an appropriate replacement, repair or refund. Return costs for faulty or incorrect items will be covered where required.

Change-of-mind returns

To request a return, email support@walterlamps.com within 30 days of delivery.

Items must be unused, undamaged, complete and returned in their original packaging. Returns sent without approval may not be accepted.

Once your return is approved, I will provide the return address and instructions. Customers are responsible for change-of-mind return postage.

Personalised items

Clearly personalised or custom-made items cannot normally be returned for a change of mind.

This does not affect your rights if an item is faulty, damaged or not as described.

A product is not automatically exempt simply because it was prepared after the order was placed. The exception generally applies to goods made to the customer’s specifications or clearly personalised.

Refunds

I will let you know once your return has been received and inspected.

Approved refunds will be sent to your original payment method. Your bank or payment provider may take additional time to display the refund.

Your legal rights

Nothing in this policy affects your statutory rights.

UK online customers generally have 14 days after delivery to cancel an eligible order, followed by another 14 days to return it. Faulty, misdescribed or unsuitable goods may also qualify for a refund under consumer law.

Contact

Email: support@walterlamps.com
Website: walterlamps.com