Shipping policy

Last updated: 25 July 2026

This Shipping Policy explains how orders placed through walterlamps.com are processed, shipped and delivered.

Order processing

Orders are prepared before dispatch. Processing times can vary depending on the item, order volume and supplier availability.

Any estimated processing or delivery timeframe shown on the product page or at checkout forms part of the delivery estimate for that order.

You will receive an email confirmation after placing your order and another email when your order has been dispatched.

Delivery times

Estimated delivery times are shown at checkout where available.

Delivery estimates begin after an order has been dispatched. They are not guaranteed delivery dates and may be affected by:

  • Carrier delays
  • Customs processing
  • Weather or transport disruption
  • Public holidays and busy seasonal periods
  • Incorrect or incomplete delivery information
  • Circumstances outside reasonable control

Unless a different timeframe has been agreed with you, UK consumer orders will be delivered without undue delay and within 30 days of the order being accepted.

Shipping costs

Available shipping methods and charges are displayed at checkout before payment.

Shipping costs may depend on the destination, products ordered and available delivery service.

Any promotional free-shipping offer will be subject to the conditions shown on the website at the time of purchase.

Order tracking

When tracking is available, you will receive a dispatch email containing your tracking number and a link to track your order.

Orders can also be tracked at:

walterlamps.com/a/track-your-order

Tracking information may take several days to appear after dispatch. This does not necessarily mean the parcel has not been shipped.

Some orders may arrive in separate packages and may have more than one tracking number.

Delivery address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Contact support@walterlamps.com immediately if you notice an error. I cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Walter Lamps is not responsible for additional delays or costs caused by an incorrect or incomplete address supplied by the customer. This does not affect responsibility for errors caused by Walter Lamps.

Failed delivery and returned parcels

If delivery cannot be completed, the carrier may:

  • Attempt delivery again
  • Leave the parcel in a safe place
  • Deliver it to a collection point
  • Return it to the sender

Please follow the carrier’s tracking updates and collect the parcel within any stated deadline.

If an order is returned because the address was incorrect, delivery was refused or the parcel was not collected, reasonable redelivery costs may apply.

Delayed or missing orders

Check the tracking page first if your order has not arrived within the estimated timeframe.

Contact support@walterlamps.com if:

  • Tracking has not updated for an extended period
  • The estimated delivery window has passed
  • The carrier marks the parcel as delivered but you cannot locate it
  • The parcel appears to have been lost

Please include your name and order number.

I will review the tracking information and contact the relevant delivery or fulfilment provider where necessary.

Damaged packages

Please inspect your order when it arrives.

If an item arrives damaged, faulty or incorrect, email support@walterlamps.com promptly with:

  • Your order number
  • Photographs of the item
  • Photographs of the outer packaging
  • A photograph of the shipping label
  • A short video where helpful

Further details are available in the Refund Policy.

International delivery

International delivery may be available to selected countries shown at checkout.

International shipments may experience additional customs or carrier delays.

Unless expressly stated at checkout, customers are responsible for customs duties, import taxes and carrier handling charges imposed by the destination country. These charges are separate from the amount paid to Walter Lamps.

Risk during delivery

Walter Lamps remains responsible for an order until it is delivered to you or to someone you nominate to receive it.

Risk passes earlier only where you independently arrange a carrier that was not offered by Walter Lamps. This policy reflects UK consumer-delivery rules.

Contact

Questions about shipping or delivery can be sent to:

Walter Lamps
Email: support@walterlamps.com
Website: walterlamps.com
Postal address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom

This postal address is for general business correspondence and is not a returns address.